“We need a system which acknowledges: this is what we need to know about customers and competitors; this is what we need to understand about our own capabilities, and this is what we need to understand about what it takes to develop something wholly new and genuinely useful within this space.

Something that provides a win-win-win for all the stakeholders in the equation, rather than ruthlessly exploiting everyone and making them miserable.”

The unbearable lightness of big tech →
By Joanna Weber